Babylite

I got Jeremy for J&J Scapes to quote to lay some lawn for us. I told him when they quoted that I needed the lawn laid before the 21 Jan as we were having a show house and needed it done by then. He assured me it wouldnt be a problem.

I also requested that he not arrive between 12 – 2pm as our baby sleeps then and the noise from the garden work would wake him up. He told me that the grass was arriving at 1pm and he would be there after that to do the work.

Yesterday he arrived at 12 but without any grass to lay. His excuse was that his supplier let him down. He wanted to do the cutting and trimming in the garden but I asked him to come back later as our 1 year old baby was sleeping, which he refused to do, commenting that his 3 kids worked around him, and not the other way around.

For those of you with kids you know how important the lunchtime sleep is and for another parent to blatantly dismiss the request to allow him to sleep really grated me. He then said that he had had a terrible day and that I was making it worse. Not great customer service thats for sure!

I then had no option but to cancel the job and find someone else to lay the lawn in order for our house to be ready to be shown on the 22nd Jan.

I had already paid R1400 deposit which I expected would be refunded to me in full, however Jeremy decided to keep R320 for himself for “loading the tools onto his trailer and fuel costs” . This after he failed to arrive with any lawn to lay and was technically therefore in breach of our contract.

Jeremy was rude, unaccommodating and does not put his customers interests first. I would recommend never using this company as they have no clue about keeping their customers happy.

To all the parents out there who need a garden lanscaping service in Cape Town I would steer clear of J&J Scapes www.J&Jscapes.co.za

Gareth

Babylite