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| Q. |
I placed an order from a
Monday to a Monday (which to me is a week), and was
quoted more than your weekly rate advertised. Why is
this? |
| A. |
Our system works out how
many days hire your order is for, so if you count from
the Monday to the Monday it is actually 8 days (as we
cannot use the equipment for another job on the day we
deliver it to you or the day we collect it from you).
The system then takes the weekly rate, divides it by 7
to get a daily rate, and them multiplies it by 8 to get
your total.
|
| Q. |
Are there a minimum number
of days I have to rent equipment? |
| A. |
Yes, there is a two-day minimum
charge for rentals even if the requested rental term
falls below 48 hours. |
| Q. |
When does the rental term
start? |
| A. |
From the day of delivery
or scheduled pick up time. |
| Q. |
Can delivery be made to our
hotel prior to our arrival and picked up after our departure? |
| A. |
Depending on where you are
staying we may be able to arrange to have the equipment
waiting for you. |
| Q. |
Can I pick up the equipment
myself? |
| A. |
Yes, please contact us if
you would like to pick up the equipment yourself, and
we will make an arrangement for you. |
| Q. |
We will be staying at a private
residence; can delivery be made prior to my arrival
and returned after my departure? |
| A. |
Yes, once a contact name
and number are provided. |
| Q. |
Can we be met at the Airport? |
| A. |
Yes we now deliver/collect
from the airport. If you are using a car hire company
for your holiday and collecting a car from the airport
on arrival, please let us know when you book your
equipment. We will then leave the equipment with them
for you. |
| Q. |
What if I am not satisfied
with the condition of the equipment delivered? |
| A. |
We are confident you will
be satisfied with the condition of the equipment. We
conduct safety inspections and sanitize each piece of
equipment before and after each rental. If you are not
satisfied with the equipment, we are happy to replace
it as soon as possible. |
| Q. |
What are the rental terms? |
| A. |
Rental terms and conditions
are clearly communicated under the Terms and Conditions
section on this website. When paying for your hire online
you will have to agree to these terms and conditions
before proceeding. |
| Q. |
When will my credit card
be charged? |
| A. |
Your credit card will be
charged the full amount of your rental at the time of
booking to secure your reservation. Cancellations made
within 48 hours of scheduled pick up or delivery will be
charged 50% of the full reservation amount. |
| Q. |
How far in advance should
I make a reservation? |
| A. |
You should
place your reservation as soon as you know your travel
dates. Availability of equipment is confirmed when a
reservation is made. |
| Q. |
When does the rental term start? |
| A. |
From the hour of delivery or scheduled pick up
time. |
|
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|
| |
Use the handy basket to make placing your order a breeze, then
go through the checkout process to book and pay for your
baby hire
items all online.
Babylite currently operates out of
- Cape Town
- Johannesburg
- Durban
- George
- Plett/Knysna
- Port Elizabeth
- Cape Town North
Travelling outside these cities and
looking to
rent baby equipment?
Send us an
email
or call us up on +27 (0)76 900 2630 we’ll endeavour to get you what
you need, exactly where you need it.
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